Effective date: September 9, 2026
Information That Helps With Product Support
For fit or replacement-part questions, include the order number, product family, capacity, and the cap, lid, straw, or component involved. Photographs may help diagnose a delivered-item problem, but do not send complete card numbers or account passwords.
The Klean Kanteen support team can assist with product information, orders, payment, shipping, tracking, cancellations, returns, exchanges, refunds, and privacy requests.
When Support Is Available
Monday to Friday, 9:00 AM–5:00 PM Pacific Time (America/Los_Angeles), excluding U.S. public holidays. Messages received outside these hours are reviewed on the next business day.
Email, Telephone, and Mail
Email: zapalujor45@gmail.com
Telephone: 419-259-4247
Physical address: 4917 Dogwood St, Shady Side, Maryland, 20764, United States
Order, Return, and Privacy Messages
Include the order number when asking about a purchase. Contact us before sending a return so we can approve the request and issue a free prepaid label. For a privacy opt-out, use “Do Not Sell or Share My Personal Information” as the email subject or state that request by phone or mail.
Policy Snapshot for This Drinkware Store
Contact Page applies to orders placed with Klean Kanteen for insulated and non-insulated water bottles, tumblers, cups and mugs, food boxes and canisters, drinkware for children, bundles, caps, lids, straws, maintenance parts, and related lifestyle accessories.
Capacity, lid or cap compatibility, insulation, care, included parts, and other item-specific details are controlled by the relevant product page and the instructions supplied with the product.
Merchant Information
Brand and store name: Klean Kanteen
Contact email: zapalujor45@gmail.com
Telephone: 419-259-4247
Physical address: 4917 Dogwood St, Shady Side, Maryland, 20764, United States